Refunds

Subscriptions to the Plan are sold through the App Store, so Apple holds the payment and Apple decides refunds. We cannot issue one ourselves.

How to request one

1. Go to reportaproblem.apple.com and sign in with the Apple ID that paid.
2. Choose Request a refund, pick the reason, then select the Rivo charge.
3. Apple answers by email, usually within a few days.

Cancelling

On your iPhone: Settings → your name → Subscriptions → Rivo → Cancel. A cancelled subscription runs to the end of the period already paid for. Cancelling during the free trial means nothing is charged.

Questions: [email protected].